Vortex Zoom Encoder
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Vortex Zoom Encoder

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  • Support

      65 comments
      6th Nov 09

    For Support of any IMR software product please email:

    terry.maedche (at) gmail.com

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    • Comments (65)

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    • Andrew

      April 9th, 2011 at 10:06

      hey, didnt get an authourisation code emailed to me…….
      software id – KWMWHPA5FXBQR
      transaction id: 22F46955JM984XXXX
      paid with paypal – didnt get the code emailed to me.

      Andrew, I’m very sorry this was not handled in a timely manner. Here is your software authorization: BCVJX8PDY3T5F

      Thank you for your support and patients,
      Terry

      [top]
    • Terry

      April 15th, 2011 at 17:17

      Hi Marco,
      Your old code will not work. Please download and install the latest software from here: http://www.vortexzoom.com/

      Please email me the software ID number to your new install I’d be happy to generate you another license.

      This link will help you retrieve your s/w ID# http://www.vortexzoom.com/faq-authorizing-imr-software/
      Terry.Maedche (at) gmail.com

      [top]
    • Terry

      April 15th, 2011 at 17:40

      Steven,
      I will have to look further into this issue. I’m a bit Apple centric. Can you email me a reminder: terry.maedche (at) gmail.com
      Thanks,
      Terry

      [top]
    • Terry

      April 15th, 2011 at 18:17

    • I will look into this, I’m an Apple guy…BRB Terry
    • [top]
  • Terry

    April 15th, 2011 at 18:29

    Hi,
    Did you send me your “software ID#”?
    This will help you find the s/w id# http://www.vortexzoom.com/faq-authorizing-imr-software/
    Our automated response engine was stolen, so I am doing everything by hand.
    Terry

    [top]
  • Marco Reimer

    April 16th, 2011 at 00:25

    I had to reformat my computer. My old code “BCV2JA7DY3BMR” does not
    work anymore. Please send me a new one. The former email address was:
    djsharky@web.de or medienproduktion-dresden@web.de . I bought the
    software last year and paid for by Paypal.
    My Software ID is: KWHW4YATGGU8F

    Regards

    Here is your authorization: BC9JJFPKXLCMR
    Marco Reimer

    [top]
  • Marco Reimer

    April 16th, 2011 at 00:34

    All right. Thanks. It works :-)

    [top]
  • morton subotnick

    April 22nd, 2011 at 07:41

    Hi, Peter
    i have a new computer…and need a password again…

    [top]
  • Terry

    April 30th, 2011 at 00:51

    Hi Mort,
    Once you instal the program or programs of interest, you need to send me the unique S/w ID number for the particular product and I’ll generate the license keys.

    Nice to hear from you,
    Terry
    858-735-0963

    [top]
  • Terry

    April 30th, 2011 at 01:33

    Jim, Here is your authorization: 6PG8DDQ7GP7UL

    [top]
  • neil

    June 26th, 2011 at 23:33

    Hi Terry,
    I tried to respond to your email regarding request for zoom encoder’s software ID code ( 9AW4XQ2FR4MHP), but both your gmail and yahoo emails bounced my response.

    [top]
  • Terry

    June 27th, 2011 at 21:17

    Here is your authorization :

    ZYNGH7X76Y5UH

    [top]
  • Deuterix

    July 28th, 2011 at 21:29

    good morning!
    i bought your vortex zoom program yesterday. payment was fulfilled via paypal. Transaction ID: 2L746939H2034300J. Quite astonishing, not to receive a key to register the program….! why?????
    my pc id is: KW5U4YSJFXTAR.

    Here is the software authorization; for your PC: BCDQJF7SY3BXF

    best regards
    Deuterix

    [top]
  • Terry

    October 28th, 2011 at 02:55

    Jon,
    Congratulations on your upgrade to the Zoom H2n. The 24, and 48 Khz frequencies were not included in V1.0 of the encoder, but I will certainly try to include them in version 2.0 Would you be interested in having MP3 HD as an encoding option in Version 2.0? What type of computer and OS are you using? Did you make recordings in 44.1/16 and did those files from the recording not load? I will have to ask zoom if the H2n records in broadcast wave as did the H2.

    Thanks for the report.

    If you did change the frequency and the bit rate of the recording using a third party product. You may be suffering from a case of out of specification encoding by the other party. I have had success in loading up many flavors of AIF and WAV files into my test matrix of machines and operating systems.

    Have you tried IMR’s Vortex SURROUND Encoder? This product is a the “swiss army knife” of encoders and is liberal to the point of combining dissimilar file types and bit rates!

    You can download a free 30 day trial right here on the site.
    Thanks,
    Terry
    Terry

    [top]
  • Norman

    October 31st, 2011 at 22:31

    Terry,

    I two own a Zoom H2n and have tried to load surround files
    from the H2n .
    I am using version version 1.0 of Vortex Zoom Encoder.
    Is there a more recent version available that will work
    with the Zoom H2n?

    Norman
    10/31/11

    [top]

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